BUSINESS PROCESS OUTSOURCING
We are one of the leading Management Consultancy Firms in the region, maintaining a prominent position of leadership and pioneering among its peers.
Our success is founded on a very simple philosophy: we honour our commitment to all our stakeholders and make a significant contribution to the communities and countries that we serve.
Our services include basic BPO activities such as receiving international calls including b2b calls and b2c calls as well. For our customers, b2b or rather business to business calls refer to telephonic engagements between companies where one particular business makes any kind of business-related transaction to another. We also engage in b2c calls which mean business to consumer related calls where the transactions take between the business and the consumer directly.
- Customer Service 24/7
- Technical Services
- Data Entry
- Lead Generation
- Database verification
- After hours answering services.
- Reception Services.
Our vision is to provide the best experience for our valuable clients in the call centre industry, By making them get the maximum satisfaction through meeting their expectations.
Our mission is to surpass at being the best support to our customers by understanding their requirement & providing high level intuition to make them excel in their business performance.
Our quality is more than just a promise/assurance of making our clients reach the heights of success by rendering the best of customer service at all times.
BENEFITS OF OUTSOURCING
- Call centers incur high annual operational cost such as salaries for agents, supervisors, management and premium office space rentals. By outsourcing on variables cost basis, you only pay for the services hired.
- Expertise necessary for managing a Call Center are not your business’s core competency. By outsourcing you can rely on industry professionals to manage the delivery for you.
- Design and Implementation of a in- house Call Center , while demanding a vigorous coordination effort in all deliverables, risks going over budget and missing the launch dare. By outsourcing you ensure that you get quality Call Center services within budget and on time.